Support Center · EtyMed

Contact Us

Have a question not answered below? Experiencing a bug? Our support team is here to help.

We typically respond within 1–2 business days.

1️⃣

Create an Account

Tap Register on the login screen. Enter a unique username, your email address, and a strong password.

2️⃣

Browse Practice Terms

Go to Practice in the drawer. Swipe through terms, tap to flip, and rate each one to track your progress.

3️⃣

Take a Quiz

Open the Quiz section, pick how many questions and a time limit, then test your knowledge.

4️⃣

Review Your History

Visit History to see all past quiz sessions with scores, dates, and per-question breakdowns.

App is slow or unresponsive

Close and reopen the app. If the issue continues, restart your device.

Login page keeps loading

Check your internet connection. Make sure you are connected to Wi-Fi or cellular data.

Face ID / Touch ID not working

Ensure biometric authentication is set up in your device Settings. Then disable and re-enable the toggle in EtyMed.

Avatar photo not showing

Ensure you have granted EtyMed access to your photo library in your device Settings → Privacy.

Quiz answers are not saving

Make sure you have a stable internet connection during quizzes. Answers are submitted at the end of the session.

Forgot password email not received

Check your spam/junk folder. Also verify you entered the correct email address registered with your account.